Data Complaints Notice

Last Updated: Oct 26

At Churcher VA Services, we are committed to respecting your privacy and protecting your personal data. If you have any concerns, questions, or complaints about how we collect, store, or process your personal information, we encourage you to contact us so we can resolve the issue promptly.

If you believe your privacy rights have been infringed or that we have not complied with applicable data protection laws, you can lodge a complaint with our Data Protection Officer (DPO) / Privacy Team using the contact details below:

• Contact Person / Role: Emmalene Churcher
• Email: emmalene@churcherva.co.uk
• Postal Address: Churcher VA Services, 26 Emily Close, Christchurch, Dorset BH23 2NN
• Phone: +(44) 7814 990540

To help us process and investigate your request efficiently, please include the following information in your communication:

1. Your full name and contact information.
2. A clear description of your concern or the nature of the alleged data breach/mishandling.
3. Any relevant supporting details, dates, or documentation.
4. How you would like us to resolve the matter.

Upon receiving your complaint, we will handle it through the following process:

1. Acknowledgment: We will acknowledge receipt of your complaint within 7 business days.
2. Investigation: Our privacy team will review your complaint, investigate the circumstances, and consult with relevant internal departments.
3. Response: We aim to provide a comprehensive response or resolution within 14 days business days of receiving your notice. If your request is complex or requires additional time, we will inform you of the delay and provide an estimated timeframe for completion.

We strive to resolve all data complaints internally. However, if you are not satisfied with our response or believe that our processing of your personal data does not comply with applicable data protection legislation, you have the right to lodge a complaint directly with the supervisory authority in your jurisdiction:

• United Kingdom:
  Information Commissioner’s Office (ICO)
  Website: https://ico.org.uk/
  Phone: 0303 123 1113

We reserve the right to update this Data Complaints Notice periodically to reflect changes in our legal obligations or operational procedures. Any updates will be posted on this page with an updated revision date.